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FAQ's

Q.1: What types of testing and measuring instruments does Insuzo offer?

Insuzo offers a comprehensive range of testing and measuring instruments for various industries including but not limited to electronics, telecommunications, automotive, aerospace, medical, and environmental sectors. Explore our website to discover the full range of instruments available for your specific industry needs.

Q.2: How can I place an order?

Placing an order with Insuzo is simple and convenient. You can place your order directly through our website by adding the desired products to your cart and proceeding to checkout. Alternatively, you can contact our sales team via email or phone to place your order or inquire about product availability and pricing.

Q.3: Where are you based out of? Do you have a physical store?

We're headquartered in Delhi, with all our physical stores located right here too! Visit us in Delhi to discover our range of instruments firsthand.

Q.4: What payment methods do you accept?

1. We accept various payment methods including credit/debit cards, Net Banking, Wallets, and UPI. 2. Do keep an eye out for available coupons on the Checkout page to enjoy extra discounts. Simply select the coupon and click ‘Apply’ to redeem it.

Q.5: Can I claim GST input?

Certainly! You can easily claim GST input during checkout. Just tick the box that says 'Want To Claim GST' and provide your company details, including the correct GST number.

Q.6: What are your shipping options?

We offer countrywide shipping with reliable carriers to ensure your order reaches you promptly and safely. Shipping options may vary depending on your location and the size/weight of your order. You can select your preferred shipping method during the checkout process.

Q.7: I want my order early. What can I do?

To expedite your order, opt for express shipping during checkout. If you prefer to collect your order directly from our Stores, simply select this option when choosing your shipping method on the checkout page. We'll ensure your order is reserved and ready for pickup at your convenience.

Q.8: How do I track the status of my order?

As soon as your order has been placed, an email as well as a Whatsapp notification with the details of your order will be sent to you. You can track the shipment by clicking on the link provided in the email/message.

Q.9: Is it possible to preview the products before making a purchase?

1.While physical samples may not always be available, we can provide real-time images upon request, on a case-by-case basis. 2. Opting to collect your order from our store allows you the opportunity to inspect the products firsthand for ultimate satisfaction. 3. Rest assured, we prioritize delivering premium quality products. You can also refer to customer reviews on the respective product pages of our website for further assurance before making a purchase.

Q.10: Do you provide product warranties?

Most of our products come with a standard manufacturer's warranty to protect against defects in materials and workmanship. Warranty terms may vary by product, so please refer to the product documentation or contact our customer service team for specific warranty information.

Q.11: Do you offer technical support for your products?

Yes, Insuzo provides technical support to help you with any questions or issues you may encounter with our products. Our knowledgeable technical support team is available to assist you via email or phone during our business hours. Additionally, you can find helpful resources such as user manuals, software downloads, and FAQs on our website.

Q.12: Are bulk discounts available for large orders?

1. Absolutely! We provide competitive pricing and discounts for bulk orders. You can access bulk discounts directly while adding products to your cart. Simply observe the various price variations displayed on the right-hand side of the product page. 2. Should you require an ever larger quantity or have specific needs, feel free to send your enquiry. We'll be delighted to provide a customized quote and discuss available discounts options.

Q.13: Can I return, exchange or cancel a product?

You can check out our Return/ Refund Policy (https://www.insuzo.com/refund-policy) and Cancellation Policy (https://www.insuzo.com/cancellation-policy) for all the details.

Q.14: How can I contact customer support?

If you have any questions, concerns, or require assistance, our dedicated customer support team is here to help. You can reach us by email at info@insuzo.com or by phone at +91 8920884830. Our business hours are 10.30 AM - 6.00 PM, from Monday - Saturday. We strive to respond to all inquiries promptly and provide you with the assistance you need.